Return Policy

Returns are accepted within 10 days from the ship date (an email will be sent to you to notify of this date). Please note all jewelry and sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed with all tags attached.

If you would like to return an item please email us at info@langsura.com

Orders that originally included free shipping will be deducted a $10 fee on their returns if their initial purchase would no longer have qualified for the free shipping without the returned items.

Securely pack your merchandise and Return Form in a box or envelope of your choice. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s). All Returns must be shipped via traceable and insured mail.

Mail your returns to the following address:
LANGsura – Attn: Returns
PO 25034 Harrison PO
Burlington, ON
L7M 0V8

Once the returned item has been received and inspected, the purchased amount will be refunded back to the original form of payment.  

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

For purchases made at a pop-up shop or physical location, an exchange or store credit will be given within 7 days of the purchase date. Please note all jewelry and sale merchandise may not be returned for a refund or exchange.