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Frequently Asked Questions

Q. What is your online return policy?

A. Returns are accepted within 7 days from the ship date (an email will be sent to you to notify of this date with the tracking number). Returns must be unworn, unaltered, and unwashed with all tags attached. 

Please note all jewellery and sale/discount or promotional merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s).

FREE SHIPPING

Returns are accepted within 7 days from the ship date (an email will be sent to you to notify of this date). Please note all jewellery and sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed with all tags attached.

If you would like to return an item please email us at info@langsura.com

Orders that originally included free shipping will be deducted a $10 fee on their returns if their initial purchase would no longer have qualified for the free shipping without the returned items.

Securely pack your merchandise and Return Form in a box or envelope of your choice. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s). All Returns must be shipped via traceable and insured mail.

Mail your returns to the following address:
LANGsura – Attn: Returns
529 Adelaide St. West
Toronto, ON
M5V 0N7

Once the returned item has been received and inspected, the purchased amount will be refunded back to the original form of payment.  

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

For purchases made at a pop-up shop or physical location, an exchange or store credit will be given within 7 days of the purchase date. Please note all jewellery and sale merchandise may not be returned for a refund or exchange.

Returns can also be made at our store location at 529 Adelaide St W, Toronto, ON.

Q. How will my order be shipped and how much will I be charged?
Orders will ship out within a day of ordering (orders placed after 4 PM EST will be shipped out the next day). Purchases that require more time to ship will be notified via email. Orders will be shipped via standard shipping unless you select an alternative.

We offer FREE SHIPPING for all orders with the subtotals over the amount of $100 (this applies to Canadians residents only). For Canadian purchases that do not apply for Free shipping, the standard rates below from Canada Post will apply.

We ship to all Canadian provinces.
Standard Shipping – $10.00 (4-5 business days)

If Standard Shipping is selected, your order may ship via Canada Post. Your Shipping Confirmation Email will tell you which carrier is handling your package and how you can track your package. Two Day and Overnight Delivery orders placed after 1 PM EST will not ship until the next business day.

Information about any back ordered or cancelled items will be included in a separate email. You may also view your order online by logging into your account and selecting “Order History.”

*Please note that purchases may not be shipped to PO boxes or APO/FPO addresses, which are not secured.

Q. If I purchased something online, can I return it at the store location?

A. Yes, the return would be accepted if it was within the 7 days from the ship date. At time of return, the shipping notification email would need to be present. A full refund would be issued (if item meets the above requirements) or an exchange for another item. 

Q. What is the return policy if the item was purchased at the store location?

A. If an item was purchased at our store, you would have 7 days for an exchange or store credit from the date of purchase. 

Q. How often do you have the pop-up shops?

 A. We try to book a pop-up at least every month throughout the GTA.  We are always looking for new areas so if you have a space or know of a great space that would love to host us, please send us a message!

Q. I'd like to book a private pop-up in my home or office, how does that work? 

It's pretty easy to do, you would just need to have the space at your home or office (there are usually 5-6 racks) and send out invitations! We would do the rest :)
For further information, please contact us at info@langsura.com