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Frequently Asked Questions

Q. What is your online return policy?

A. Returns are accepted within 7 days from the ship date (an email will be sent to you to notify of this date with the tracking number). Returns must be unworn, unaltered, and unwashed with all tags attached. 

Please note all jewellery and sale/discount or promotional merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s).

FREE SHIPPING & FREE RETURNS 

Free shipping will be applied if the order is over $100 (before taxes) at checkout. No code is required. If the order is under $100 (before taxes) a $10 shipping fee will be applied.

If you would like to return an item please email us at info@langsura.com to receive a prepaid Return Label that you will be required to print (at your own cost). In order for the item to be returned at no charge, the item must be shipped back to us within the 7 days from the ship date. We also require a tracking number be provided to us as proof of ship date. 

Securely pack your merchandise in a box or envelope of your choice (at your own cost). Please use the mailing address (see below). The Return Label must then be taped on the outside of the package. All Returns must be shipped via traceable and insured mail.

Mail your returns to the following address:
LANGsura – Attn: Returns
PO 25034 Harrison PO
Burlington, ON
L7M 0V8

Once the returned item has been received and inspected, the purchased amount will be refunded back to the original form of payment.  

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

Q. How will my order be shipped and how much will I be charged?
Orders will ship out within a day of ordering (orders placed after 4 PM EST will be shipped out the next day). Purchases that require more time to ship will be notified via email. Orders will be shipped via standard shipping unless you select an alternative.

We offer FREE SHIPPING for all orders with the subtotals over the amount of $100 (this applies to Canadians residents only). For Canadian purchases that do not apply for Free shipping, the standard rates below from Canada Post will apply.

We ship to all Canadian provinces.
Standard Shipping – $10.00 (4-5 business days)

If Standard Shipping is selected, your order may ship via Canada Post. Your Shipping Confirmation Email will tell you which carrier is handling your package and how you can track your package. Two Day and Overnight Delivery orders placed after 1 PM EST will not ship until the next business day.

Information about any back ordered or cancelled items will be included in a separate email. You may also view your order online by logging into your account and selecting “Order History.”

*Please note that purchases may not be shipped to PO boxes or APO/FPO addresses, which are not secured.

Q. If I purchased something online, can I return it at the store location?

A. Yes, the return would be accepted if it was within the 7 days from the ship date. At time of return, the shipping notification email would need to be present. A full refund would be issued (if item meets the above requirements) or an exchange for another item. 

Q. What is the return policy if the item was purchased at the store location?

A. If an item was purchased at our store, you would have 7 days for an exchange or store credit from the date of purchase. 

Q. How often do you have the pop-up shops?

 A. We try to book a pop-up at least every month throughout the GTA.  We are always looking for new areas so if you have a space or know of a great space that would love to host us, please send us a message!

Q. I'd like to book a private pop-up in my home or office, how does that work? 

It's pretty easy to do, you would just need to have the space at your home or office (there are usually 5-6 racks) and send out invitations! We would do the rest :)
For further information, please contact us at info@langsura.com